Thesis Total Quality Management Higher Education

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Section 5 provides findings obtained from the data analysis, the explanatory factor analysis, tests for reliability and validity of the constructs, and the multiple regression analysis.The aims of this work are using appropriate analytical techniques and statistical analysis methods to investigate the relationship between TQM practices and firm performances. Section 1 explains the importance and purpose of the research.Section 2 reviews TQM practices and summarizes the results of the relationships between TQM practices and various performance measures reported by the previous studies.This study has shown that different TQM practices significantly affect different performance outcomes.Results revealed that primary obstacles that the firms in Turkey face were lack of employee involvement, awareness and commitment of the employees, inappropriate firm structure, and lack of the resources.Table 1 presents a summary of relationships between TQM practices and performance.Although most of the results of the previous studies were positive, some of the results were negative or nonsignificant [2, 3].Previous studies reported mixed and ambiguous results of the relationship between TQM practices and performances.This study investigated impacts of TQM practices on various performance measures as well as the reasons and the barriers of the TQM practices of firms in Turkey.We used a cross-sectional survey methodology in this study, and the unit of the sample was at the plant level.The sample was selected from the member firms to Turkish Quality Association and the firms located in the Kocaeli-Gebze Organized Industrial Zone.

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