Problem Solving Practice Questions
A few weeks ago I joined my coach, friend and colleague Margie Hagene at a San Francisco hospital to help them learn and practice problem solving thinking through the Thedacare Center for Healthcare Value.I love working with Margie and have become a better leader and coach since we first met four years ago when I was the Director of the Lean Promotion Office at Sutter’s Palo Alto Medical Foundation.Humble inquiry questions keep the problem solving thinking with the problem owner, not the person asking the question.Other effective questions that can be asked, once the problem is clearly defined, are diagnostic questions.Interviews are considered to be the second stage which a candidate needs to go through and pass in order to get selected or hired for a job.However, the most important factor of an interview is its one to one form of communication.They are always in search of candidates who can solve problems arising in their organizations, either it can be related to the projects and tasks assigned to them or any other general company issues.
One such important skill is a problem solving skill which is very essential to impress them.
It’s applicable to all leaders and not only hones people’s ability to solve problems and learn by going to see what is actually happening, but also is a great way of deepening coaching skills of asking effective questions and listening.
John Shook’s book “Managing to Learn” is the best book I’ve found to describe the A3 problem solving process and is the basis for this A3 thinking class.
One of the models for the character of Sanderson, the manager / coach in the book, is my new friend Isao Yoshino, who was one of Shook’s first managers at Toyota in Japan.
There are many questions that we can ask in support of problem solving, but they differ in the intention and outcome of problem solving ownership.